OFFICIAL USA AND CANADA IMPORTING PARTNER OF THE AUSTRALIAN CAROB CO.

REFUND POLICY

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. CAROBOU LLC is in the business of creating lifelong satisfied customers. If any of our products come off unpleasant to your palate and it isn't the AUSSIE experience you were hoping for, contact us and receive your MONEY-BACK GUARANTEE! *does not include refund on shipping costs. 

To start a refund, you can contact us at scottcarobou@gmail.com. If your refund is accepted, we’ll send you a refund within 10 days. 

You can always contact us for any refund question at scottcarobou@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges.

Refunds
We will notify you once we’ve reviewed your order, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.